FAQ | Contact Us
Rooms & Suites
No. of Guests
2 Adults Per Room
1 Room
+ -
2 Adults Per Room
+ -
0 Children Per Room
+ -

With the recent novel coronavirus (COVID-19) pandemic, Hotel Okura Macau has taken the necessary preventive measures for the safety and well-being of our guests. 

Click here for Okura Nikko Hotels COVID-19 Safety Measures.


Common Areas, Guest Rooms, Restaurants and Other Facilities

  • Employees who provide services to guests will wear masks.
  • Alcohol-based hand sanitizers available in lobby, restaurants, restrooms and other places within the hotel.
  • Carefully disinfect high-touch items including doors, doorknobs and elevator buttons and extended to swiches as well as in-room TV remote controls.
  • Deeper cleaning between guests stays focused using the right chemicals.
  • Amenity kit inlcuding face mask, disinfecting gel in guest rooms.
  • Antibacterial machine will be untilized after check-out.


Banquet Rooms

  • Customized floor plans with seating capacities reviewed for each individual event.
  • Surfaces including tables, chairs, equipment and all high touch items sanitized between events.
  • Ventilate all banquet rooms by setting air-conditioners' air volume to maximum.


For Employees

  • Ensure employees check their body temperature before going to work. If it exceeds 37.5℃ and/or claims to feel sick, we order him/her to stay home.
  • Alcohol-based hand sanitizers available in back of house areas, including entrances, staff offices, restrooms, as well as lockers and give thorough guidance to properly wash and disinfect their hands.
  • Prohibit employees’ non-essential business and personal trips.


To Guests

  • Please disinfect your hands with our alcohol-based hand sanitizers when entering the hotel.
  • Please complete the health survey with QR code at hotel entry.
  • If you feel sick, please let the staff know immediately.

Service Interruption to Hotel Facilities

Restaurants Opening Hours
Yamazato Japanese Fine Dining CLOSED until further notice
Terrace Restaurant Reopened with limited menu.
Breakfast: 07:00 - 11:00
Lunch: 12:00 -14:30
Dinner: 18:00 - 23:00
1 day advance table reservation is recommended. 
28F Banquent Room CLOSED until further notice
Nagomi Reopened with limited menu.
12:00 - 20:00
1 day advance table reservation is recommended. 


Facilities Opening Hours
Okura Executive Lounge CLOSED until further notice. Please proceed to Front Deck for check-ins
Business Center CLOSED until further notice
Indoor Swimming Pool (including massage chair area) 09:00-21:00 (Closed on Tuesdays)
Beauty Salon 09:00-21:00 (Closed on Tuesdays)
Gymnasium 09:00-21:00 (Closed on Tuesdays)
Grand Resort Deck 10:30-18:30 (In-house guest only)