With the recent novel coronavirus (COVID-19) pandemic, Hotel Okura Macau has taken the necessary preventive measures for the safety and well-being of our guests.
Click here for Okura Nikko Hotels COVID-19 Safety Measures.
Common Areas, Guest Rooms, Restaurants and Other Facilities
- Employees who provide services to guests will wear masks.
- Alcohol-based hand sanitizers available in lobby, restaurants, restrooms and other places within the hotel.
- Carefully disinfect high-touch items including doors, doorknobs and elevator buttons and extended to swiches as well as in-room TV remote controls.
- Deeper cleaning between guests stays focused using the right chemicals.
- Amenity kit inlcuding face mask, disinfecting gel in guest rooms.
- Antibacterial machine will be untilized after check-out.
Banquet Rooms
- Customized floor plans with seating capacities reviewed for each individual event.
- Surfaces including tables, chairs, equipment and all high touch items sanitized between events.
- Ventilate all banquet rooms by setting air-conditioners' air volume to maximum.
For Employees
- Ensure employees check their body temperature before going to work. If it exceeds 37.5℃ and/or claims to feel sick, we order him/her to stay home.
- Alcohol-based hand sanitizers available in back of house areas, including entrances, staff offices, restrooms, as well as lockers and give thorough guidance to properly wash and disinfect their hands.
- Prohibit employees’ non-essential business and personal trips.
To Guests
- Please disinfect your hands with our alcohol-based hand sanitizers when entering the hotel.
- Please complete the health survey with QR code at hotel entry.
- If you feel sick, please let the staff know immediately.
Service Interruption to Hotel Facilities
Restaurants | Opening Hours |
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Yamazato Japanese Fine Dining | CLOSED until further notice |
Terrace Restaurant | Reopened with limited menu. Breakfast: 07:00 - 11:00 Lunch: 12:00 -14:30 Dinner: 18:00 - 23:00 1 day advance table reservation is recommended. |
28F Banquent Room | CLOSED until further notice |
Nagomi | Reopened with limited menu. 12:00 - 20:00 1 day advance table reservation is recommended. |
Facilities | Opening Hours |
---|---|
Okura Executive Lounge | CLOSED until further notice. Please proceed to Front Deck for check-ins |
Business Center | CLOSED until further notice |
Indoor Swimming Pool (including massage chair area) | 09:00-21:00 (Closed on Tuesdays) |
Beauty Salon | 09:00-21:00 (Closed on Tuesdays) |
Gymnasium | 09:00-21:00 (Closed on Tuesdays) |
Grand Resort Deck | 10:30-18:30 (In-house guest only) |