With the recent novel coronavirus (COVID-19) pandemic, Hotel Okura Macau has taken the necessary preventive measures for the safety and well-being of our guests.
Click here for Okura Nikko Hotels COVID-19 Safety Measures.
Common Areas, Guest Rooms, Restaurants and Other Facilities
- Employees who provide services to guests will wear masks.
- Alcohol-based hand sanitizers available in lobby, restaurants, restrooms and other places within the hotel.
- Carefully disinfect high-touch items including doors, doorknobs and elevator buttons and extended to swiches as well as in-room TV remote controls.
- Deeper cleaning between guests stays focused using the right chemicals.
- Amenity kit inlcuding face mask, disinfecting gel in guest rooms.
- Antibacterial machine will be untilized after check-out.
- Customized floor plans with seating capacities reviewed for each individual event.
- Surfaces including tables, chairs, equipment and all high touch items sanitized between events.
- Ventilate all banquet rooms by setting air-conditioners' air volume to maximum.
- Ensure employees check their body temperature before going to work. If it exceeds 37.5℃ and/or claims to feel sick, we order him/her to stay home.
- Alcohol-based hand sanitizers available in back of house areas, including entrances, staff offices, restrooms, as well as lockers and give thorough guidance to properly wash and disinfect their hands.
- Prohibit employees’ non-essential business and personal trips.
- Please disinfect your hands with our alcohol-based hand sanitizers when entering the hotel.
- Please complete the health survey with QR code at hotel entry.
- If you feel sick, please let the staff know immediately.
Service Interruption to Hotel Facilities
|Yamazato Japanese Fine Dining||
17:30 – 22:00
|Terrace Restaurant||Breakfast: 07:00 – 11:00
Lunch: 12:00 – 14:30
12:00 - 20:00
|Okura Executive Lounge||CLOSED until further notice. Please proceed to Front Deck for check-ins|
|Business Center||CLOSED until further notice.|
|Indoor Swimming Pool (including massage chair area)||
09:00 - 21:00
|Beauty Salon||CLOSED until further notice.|
09:00 - 21:00
|Grand Resort Deck||10:30-18:30|