Operation Updates

With the recent novel coronavirus (COVID-19) pandemic, Hotel Okura Macau has taken the necessary preventive measures for the safety and well-being of our guests. 

Common Areas, Guest Rooms, Restaurants and Other Facilities

• Employees who provide services to guests will wear masks.
• Alcohol-based hand sanitizers available in lobby, restaurants, restrooms and other places within the hotel.
• Carefully disinfect high-touch items including doors, doorknobs and elevator buttons and extended to swiches as well as in-room TV remote controls.
• Deeper cleaning between guests stays focused using the right chemicals.
• Amenity kit inlcuding face mask, disinfecting gel in guest rooms.
• Antibacterial machine will be untilized after check-out.

Banquet Rooms

• Customized floor plans with seating capacities reviewed for each individual event.
• Surfaces including tables, chairs, equipment and all high touch items sanitized between events.
• Ventilate all banquet rooms by setting air-conditioners' air volume to maximum.

For Employees

• Ensure employees check their body temperature before going to work. If it exceeds 37.5℃ and/or claims to feel sick, we order him/her to stay home.
• Alcohol-based hand sanitizers available in back of house areas, including entrances, staff offices, restrooms, as well as lockers and give thorough guidance to properly wash and disinfect their hands.
• Prohibit employees’ non-essential business and personal trips.

To Guests

• Please disinfect your hands with our alcohol-based hand sanitizers when entering the hotel.
• Please complete the health survey with QR code at hotel entry.
• If you feel sick, please let the staff know immediately.

Service Interruption to Hotel Facilities