FAQ | お問い合わせ
客室案內
宿泊希望日
人数
1室2名様
室数
1 室数
+ -
大人
1室2大人
+ -
子供
1室0子供
+ -
A: Hotel Okura is located in the Galaxy Macau where provides shuttle bus service from/to Macau’s major transportation sites. By car/taxi, the hotel is just about 20 minutes from Macau Ferry Terminal and 10 minutes from Macau International Airport.
A: Galaxy Macau provides free self-parking for in-house guests and chargeable valet parking. For details, please visit www.galaxymacau.com/en/parking or contact Concierge at concierge@hotelokuramacau.com.
A: Free shuttle buses are offered from airports, ferry terminals and Border Gates to Galaxy Macau, the frequency is 10-15 minutes. In addition, Galaxy Macau Internal Route is available to pick up/ drop off directly at the hotel entrance. Please visit here www.hotelokuramacau.com/jp/getting-here for full shuttle bus schedule.
A: The currency in Macau is MOP and HKD are accepted in most of merchants and hotels.
A: Yes, free WIFI is available within the hotel.
A: We are sorry, pets are not allowed in the hotel.
A: Yes, we do borrow wheel chair or baby stroller on request basis to our guests with MOP2000 deposit. Please note that the baby stroller is suitable for child at the age of 3 or below and 15kg or below. Please contact our Concierge ( concierge@hotelokuramacau.com ) in advance for further assistance.
A: The maximum occupancy is 2 adults and and 2 children at the age of 12 or below staying at one room (not included extra bed) without charges.
A: Yes, up to 1 additional guest (13 years of age and above) requiring an extra bed is subject to an extra charge of MOP500+15% per night. Extra bed set up is only available at Superior Room and above room types.
A: The hotel official check-in time is 15:00 and check-out time is 11:00. All the requests are subject to hotel availability and only confirmed upon Check-in.
A: Hotel provides several room types up from 46m2. The King size bed is 200cm(W) x 200cm(L) and the Double bed size is 125cm(W) x 200cm(L).
A: Yes, we do provide complimentary baby crib on request basis to our guests which is suitable for baby under 12 months old and 15kg or below. Please contact our Reservations (reservations@hotelokuramacau.com) in advance for further assistance.
A: All reservations require a valid credit card to guarantee. The major credit cards (Visa, Master, American Express and JCB) are accepted for guarantee purposed.
Non-refundable room charge will be pre-authorized before arrival, and room charge will be paid upon check-in. The name printed on the credit card used for guaranteeing the reservation must be the same as the guest name. The same credit card must be presented upon check-in for verification.
A: Yes, the credit card used for guaranteeing the booking or for prepayment must be presented upon check-in for verification. The name printed on credit card must be the same as the guest check-in name.
A: Yes, for this case, we can send a secure direct payment link to you. You can process the payment via payment link by Unionpay, credit cards (Visa, Master, American Express , JCB) or Wechatpay, Alipay.
A: Unless otherwise stated, reservations must be cancelled or modify 72 hours prior to arrival; if failure to do so, 100% of first night with tax and service charge will be imposed. If non-refundable policy applies, the reservation cannot be cancelled or modified and the charge for the whole stay will be collected at time of booking.
A: Beside room charges, hotel needs to collect $1000 incidentals charges guarantee fee per night which is up to $3000 maximum. Cash (MOP/HKD) or credit card is accepted.
A: The deposit is fully refundable upon check-out if not any incidentals or damage of inspection happen. It generally takes about 3 - 4 weeks to return to your credit card, but it may take longer due to the oversea transactions.
A: Unless specified in the package detail, breakfast is not included in the room reservation. However, breakfast can be purchased separately at MOP190+10% per adult, MOP95+10% per child (age 5 - 12) per day upon check-in. Complimentary for the child at the age of 4 or below.
A: Certainly! 24 hours in-room dining service is available in the hotel. Meanwhile, selected restaurants are also operated in 24 hours within Galaxy Macau.
A: Generally, Grand Resort Desk is opened daily from 09:00 – 18:00. However, it may have seasonal closure and the opening time is subject to weather condition. Please pay attention to the onsite announcement.
A: Only the in-house guests are allowed to access Grand Resort Desk with a maximum 3 adults (with extra supplement charge) or 2 adults and 2 children at the age of 12 or below per room. Any patrons exceeded maximum occupants per room (without extra supplement charge) needs to purchase the Grand Resort Deck Day Pass.
A: For the opening hour and details of Gymnasium, please visit:

https://www.hotelokuramacau.com/jp/facilities/gymnasium

For the opening time and details of indoor swimming pool, please visit:

https://www.hotelokuramacau.com/jp/facilities/pool

A: There is a health club including Gymnasium, indoor swimming pool, Jacuzzi, Massage chairs and Sauna & Steam located on the hotel 29/FL. Only in-house guests are allowed to the free access of Health Club with maximum 2 adults and 2 children at the age of 12 or below per room; for any extra bed paid in in each room, 1 additional guest can enjoy this benefit.
A: Sorry, the Day Pass is not including the access of Grand Resort Desk.
A: Sorry, we do not have SPA but we have a professional massage service and beauty salon.
A: Sorry, we do not have the membership at the moment, you can purchase our day pass.
In-house guest:
Adult: MOP150
Child (age 12 or below): MOP75

Non-in house guest:
MOP300 per person
MOP550 for 2 persons
A: Yes, we provide retail service at our counter, such as: Male and Female Swim Suits, Goggles, Sandals, Swimming Caps, Arm bank and Boy and Girl Diaper. Price is subject to product design, around MOP200 – 500.