FAQ | お問い合わせ
1 室数
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A: Hotel Okura is located in the Galaxy Macau where provides shuttle bus service from/to Macau’s major transportation sites. By car/taxi, the hotel is just about 20 minutes from Macau Ferry Terminal and 10 minutes from Macau International Airport.
A: Galaxy Macau provides free self-parking for in-house guests and chargeable valet parking. For details, please visit www.galaxymacau.com/en/getting-here/parking or contact Concierge at concierge@hotelokuramacau.com.
A: Free shuttle buses are offered from airports, ferry terminals and Border Gates to Galaxy Macau, the frequency is 10-15 minutes. In addition, Galaxy Macau Internal Route is available to pick up/ drop off directly at the hotel entrance. Please visit here www.hotelokuramacau.com/en/getting-here for full shuttle bus schedule
A: The currency in Macau is MOP and HKD are accepted in most of merchants and hotels.
A: Yes, free WIFI is available within the hotel.
A: We are sorry, pets are not allowed in the hotel.
A: The maximum occupancy is 2 adults and 2 below 12 years old children staying at one room (not included extra bed) without charges.
A: Yes, up to 1 additional guest (13 years of age and above) requiring an extra bed is subject to an extra charge of MOP500+15% per night. Extra bed set up is only available at Superior Room and above room types.
A: The hotel official check-in time is 15:00 and check-out time is 11:00. All the requests are subject to hotel availability and only confirmed upon Check-in.
A: Hotel provides several room types up from 46m2. The King size bed is 200cm(W) x 200cm(L) and the Double bed size is 125cm(W) x 200cm(L).
A: All reservations require a valid credit card to guarantee. The major credit cards (Visa card, Master card, American Express and JCB card) are accepted for guarantee purposed. (All non-refundable bookings must be fully prepaid by guaranteed credit card at time of booking.)
A: Yes, the credit card used for guaranteeing the booking or for prepayment must be presented upon check-in for verification. The name printed on credit card must be the same as the guest check-in name.
A: Yes, however, for this case, a signed 3rd party authorization form and a scanned back-to-back copy of credit card together with copy of the ID/Passport of the credit card holder must be provided to Reservations as supporting before arrival.
A: Unless otherwise stated, reservations must be cancelled or modify 72 hours prior to arrival; if failure to do so, 100% of first night with tax and service charge will be imposed. If non-refundable policy applies, the reservation cannot be cancelled or modified and the charge for the whole stay will be collected at time of booking.
A: Beside room charges, hotel needs to collect $1000 incidentals charges guarantee fee per night which is up to $3000 maximum. Cash (MOP/HKD) or credit card is accepted.
A: The deposit is fully refundable upon check-out if not any incidentals or damage of inspection happen. It generally takes about 3-4 weeks to return to your credit card, but it may take longer due to the oversea transactions.
A: Unless special indicated in the package detail, breakfast is not included in the room reservation. The breakfast can be purchased separately in MOP/HKD190+10% per person upon Check-in.
A: Certainly! 24 hours in-room dining service is available in the hotel. Meanwhile, selected restaurants are also operated in 24 hours within Galaxy Macau.
A: Generally, Grand Resort Desk is opened daily from 09:00 – 18:30. However, it may have seasonal closure and the opening time is subject to weather condition. It is advised to inquire from Grand Resort Desk for accurate schedule.
A: Only the in-house guests are allowed to access Grand Resort Desk with a maximum 3 adults (with extra supplement charge) or 2 adults and 2 children per room. Any patrons exceeded maximum occupants per room (without extra supplement charge) needs to purchase the Grand Resort Deck Day Pass.
A: There is a health club including Gymnasium, indoor swimming pool, Jacuzzi, Massage chairs and Sauna & Steam located on the hotel 29/FL. Only in-house guests are allowed to the free access of Health Club with maximum 2adults & 2 kids per room; for any extra bed paid in in each room, 1 additional guest can enjoy this benefit.
A: Sorry, the Day Pass is not including the access of Grand Resort Desk.